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Hiring the Right Employees

Restaurant Now Hiring

Have you heard the saying, ‘You are only as good as the company you keep’? Well the same is true about the relationship between your employees and the image and value of your business. Your business is only as good as your employees, which means your business is dependent on hiring the right people.


Hiring the right people for the front of the house is especially important because they are the day-to-day face of your business. So much hinges on the way they perform and treat each of your customers, which can often be the deciding factor in what guests tell their friends and if they come back again.


Making a bad hiring decision can cost you plenty. It costs you quality, consistency, customers, time, and subsequently, money. The key to hiring good employees starts with knowing what you are looking for. Based on data taken from the US Department of Labor, there are five core characteristics the people you hire should possess to be successful: attention to detail, cooperation, dependability, integrity and self-control. Don’t write off someone with no experience, because if they have the right attitude they will be a winner once you teach them the skills.


Here are Seven Strategies for Hiring for Keeps:

1) Attract the right people

Getting the people you want starts with writing your help wanted ad. Creating an ad that merely says, “Wait Staff Needed” will get you a lot of unqualified applicants. You need to be specific about who and what you are looking for. Describe the responsibilities and expectations but also describe the quality of person you are looking for. You also want to sell yourself a bit by including information about your business and what you offer employees.

2) Do not take hiring lightly

Set aside ample, uninterrupted time for each interview. Have a set list of questions you want to ask prepared ahead of time. (Download:  Asking the Right Interview Questions) Hiring right may take time but saves you money and aggravation in the long run. Never, never, never hire someone just because you need a warm body.

3) Have a written job description prepared for the position you are hiring

It is important that the prospects know what is going to be expected of them as well as how they are going to be evaluated. The job description will address the duties and responsibilities while outlining the characteristics and skills needed to fill the role.

4) Ask the right questions

The importance of the interview questions is to allow you to get over your initial impressions and drill into the candidate’s competency, skills, accomplishments, and potential. While rapport, chemistry, and likability are important, falling victim to first impressions can really limit your playing field. In order to make better hiring decisions, you’ll need to ask questions in the interview that allow you to look objectively at each potential employee. Make sure you are up to date on the anti-discrimination guidelines before interviewing and be aware of the questions you legally can and cannot ask in an interview in order to prevent any potential legal problems.

5) Look for “Givers”

There are two types of employees, givers and takers. Takers are self-servers and energy zappers that will step on everyone and anyone in the name of their own success. Givers on the other hand are generous with their time and knowledge and will help their fellow workers even without being ask. Obviously it is easy to figure out who is better for the health of your business and having too many takers can severely hurt the culture you are trying to establish and stop the givers you do have from giving, they just won’t see the point.

How do you find givers? Ask them!  In your interview process, ask them to give you three examples of when they have help someone who was the in need of help.  It could be, but doesn’t have to be, work related.  Someone who whips out examples with little or no hesitation is what you are looking for.  They most likely have the “giving” gene and will a good hire for your business.

6) Ask about their salary requirements

It is much better to know what your employees needs are before hiring them. If you know that you are paying X and the prospect is really looking for Z, there is a higher chance that even if they take the job they will continue to search for a job that will meet their needs.

7) Check references

Although previous employers may hesitate to answer certain questions for liability reasons, most will verify the dates they were employed, salary, and position they filled. This information will at least verify their work history, and if you are lucky enough to get someone chatty, you can get a lot more information as well.